Last Updated: 25 October 2026
1. Introduction
Gau Purnaa respects the privacy of individuals who use its website and application.
This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information in connection with our dairy delivery services and the associated digital Platform.
Operating Entity: GAU PURNAA
Business Address: G-31, Rajmahal Complex, Nr. Hills High School, Canal Road, Vesu, Surat - 395007
Privacy Contact:
Customer Support: 9998721621
This Policy applies to customers and other individuals whose information we process through the Platform, subject to applicable law.
2. Information We Collect
Depending on how you use the Platform, we may collect the following categories of information.
A. Account Information
This may include:
- Name.
- Mobile number.
- Email address, if provided.
- Account identifier.
- Authentication and account-status information.
B. Delivery Information
This may include:
- Delivery address.
- Building, flat, or access instructions.
- Scheduled delivery days.
- Default delivery quantities.
- Changes to quantities for particular dates.
- Delivery preferences.
- Delivery history and fulfilment status.
C. Billing and Transaction Information
This may include:
- Applicable product rates.
- Quantities billed.
- Transaction dates.
- Payments recorded by Gau Purnaa.
- Wallet or account balances.
- Credits, adjustments, and outstanding amounts.
- Relevant payment references or proof of payment.
Where payments are handled through an external payment provider, that provider may separately process payment information under its own applicable terms.
We do not claim to collect card details or banking credentials unless the Platform actually implements a feature that requires them.
D. Technical Information
Depending on the Platform's configuration, we may process technical information such as IP addresses, device or browser information, authentication logs, error reports, and security events.
The actual categories collected depend on the technologies and services enabled.
E. Communications and Complaints
If you contact us, we may retain the information you provide, including complaint details, messages, relevant delivery records, and information necessary to investigate and resolve the issue.
3. How We Use Information
We use information for legitimate operational purposes, including:
- Creating and maintaining customer accounts.
- Managing recurring delivery preferences.
- Preparing delivery schedules and assigning deliveries to riders.
- Calculating customer-specific prices and quantities.
- Maintaining billing records and account balances.
- Recording payments and reconciling transactions.
- Responding to customer enquiries and complaints.
- Protecting accounts and preventing fraud.
- Maintaining and improving the Platform.
- Complying with applicable legal obligations.
- Establishing, exercising, or defending legal claims where permitted.
We will not use personal information for unrelated purposes in a manner prohibited by applicable law.
4. Legal Basis and Consent
Where applicable law requires consent or another specified legal basis, we will process personal information in accordance with that requirement.
We will provide appropriate information about the purposes of processing and the choices or rights available to individuals.
Where processing relies on consent, individuals may withdraw consent through an appropriate available mechanism, subject to applicable law and the consequences explained for that processing.
Withdrawal of consent does not necessarily require us to erase records that we must lawfully retain for accounting, legal, security, or other permitted purposes.
5. Sharing of Information
We may disclose information to the following categories of recipients where reasonably necessary and legally permitted.
A. Authorized Gau Purnaa Personnel
Authorized administrators may access customer details, delivery preferences, prices, billing information, and transaction records to operate the dairy service.
B. Delivery Personnel
Assigned riders may receive the information necessary to complete deliveries, such as a customer's name, delivery address, required quantity, and relevant delivery instructions.
Riders should receive only the information necessary for their assigned responsibilities.
C. Technology and Infrastructure Providers
Information may be processed by providers that support the Platform, such as database hosting, authentication, infrastructure, communications, or monitoring services.
The actual providers and processing arrangements should be documented internally.
D. Professional Advisers and Authorities
We may disclose information to legal advisers, accountants, regulators, law-enforcement authorities, or other parties where disclosure is legally required or otherwise permitted.
E. Business Transfers
If the dairy business or relevant operations are reorganized, transferred, or sold, information may be transferred where legally permitted and subject to applicable safeguards.
We do not sell personal information merely because it is collected through the Platform.
6. Technology Providers and the Developer
The Platform may be developed, hosted, or maintained with the assistance of external technology providers.
Where an external developer or service provider processes personal information on behalf of Gau Purnaa, the parties should establish appropriate contractual terms, access restrictions, and security responsibilities.
The actual responsibilities of each party depend on the processing arrangements and applicable law.
[BEFORE PUBLICATION: IDENTIFY THE ACTUAL TECHNOLOGY PROVIDERS AND CONFIRM THE ARRANGEMENT WITH THE DEVELOPER.]
7. Data Storage and Security
We take reasonable measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include access controls, authentication safeguards, restricted administrative permissions, secure communications, monitoring, and appropriate backup practices.
No online system can be guaranteed to be completely secure.
If a personal-data breach occurs, we will respond and provide notifications to affected individuals and authorities as required by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.
Retention periods may depend on:
- Whether a customer account remains active.
- Whether deliveries or payments are disputed.
- Applicable accounting and recordkeeping obligations.
- Security and fraud-prevention needs.
- Legal proceedings or regulatory requirements.
Where information is no longer required and no lawful retention obligation applies, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.
[INSERT ANY ACTUAL FIXED RETENTION PERIODS OR RECORDKEEPING REQUIREMENTS AFTER REVIEW.]
9. Individual Rights and Requests
Subject to applicable law, individuals may have rights concerning their personal information, including rights to access information, request correction or erasure, withdraw consent where processing relies on consent, or raise a grievance.
Requests may be submitted to:
Privacy Contact:
Postal Address: G-31, Rajmahal Complex, Nr. Hills High School, Canal Road, Vesu, Surat - 395007
We may request reasonable information to verify the identity of the person making a request and to protect against unauthorized disclosure.
Requests will be handled within the timelines and subject to the conditions established by applicable law.
Certain records may need to be retained where required or permitted by law.
10. Children's Information
The Platform is intended for individuals capable of entering into the relevant customer arrangements.
Where personal information relating to a child is processed, Gau Purnaa will comply with applicable legal requirements concerning children's data, including any applicable consent, notice, and processing restrictions.
We will not knowingly process children's personal information in a manner prohibited by applicable law.
11. Cookies and Similar Technologies
The Platform may use cookies, local storage, session identifiers, or similar technologies to support authentication, maintain sessions, improve functionality, and protect security.
If analytics or advertising technologies are enabled, the relevant information and choices will be explained as required by applicable law.
[CONFIRM WHICH COOKIES, ANALYTICS TOOLS, AND TRACKING TECHNOLOGIES ARE ACTUALLY ENABLED.]
12. External Links and Services
The Platform may link to or rely on third-party websites or services.
Those services may have separate privacy practices and policies.
We encourage users to review the relevant policies before providing information directly to an external service.
13. Changes to This Policy
We may update this Policy to reflect changes in our services, processing practices, or legal obligations.
The revised Policy will state its updated date.
Where required, we will provide notice or obtain consent before implementing changes to personal-data processing.
14. Complaints and Contact
For privacy questions, data requests, or complaints, contact:
Business: Gau Purnaa
Operating Entity: GAU PURNAA
Privacy Contact:
Customer Support: 9998721621
Postal Address: G-31, Rajmahal Complex, Nr. Hills High School, Canal Road, Vesu, Surat - 395007
We will handle complaints in accordance with applicable legal requirements and our internal grievance procedures.
15. Applicable Law
This Policy is interpreted in accordance with applicable Indian law, including applicable data-protection and consumer-protection requirements.