Last Updated: 25 October 2026
Effective Date: 25 October 2026
1. Introduction
Welcome to Gau Purnaa.
These Terms and Conditions govern your access to and use of the Gau Purnaa website, web application, customer dashboard, delivery management system, and related services (collectively, the "Platform").
The Platform enables customers to manage dairy product orders, delivery preferences, account information, and applicable account balances.
The Platform is operated by:
Legal Name: GAU PURNAA
Business Address: G-31, Rajmahal Complex, Nr. Hills High School, Canal Road, Vesu, Surat - 395007
Email:
Phone: 9998721621
By accessing or using the Platform, you agree to these Terms and Conditions and the applicable policies referenced herein.
If you do not agree with these terms, you should discontinue using the Platform.
2. Definitions
For the purposes of these Terms:
- "Gau Purnaa," "we," "us," or "our" refers to the business entity operating the dairy service.
- "Customer," "you," or "your" refers to an individual using the Platform to manage an account or obtain products.
- "Platform" refers to the Gau Purnaa website, web application, and associated software interfaces.
- "Products" refers to milk and other dairy products offered by Gau Purnaa.
- "Delivery Personnel" refers to riders or other personnel assigned to deliver Products.
- "Wallet Balance" refers to the account balance recorded in the Platform for tracking customer credits, payments, adjustments, or outstanding amounts, as applicable.
- "Administrator" refers to authorized personnel who manage customer accounts, prices, delivery schedules, transactions, and other operational settings.
3. Eligibility and Account Registration
Customers must provide accurate information when registering or using an account.
You are responsible for maintaining the accuracy of your name, contact number, delivery address, and other required information.
You must not impersonate another person or knowingly provide false information.
You are responsible for activities performed through your account, subject to applicable law and circumstances involving unauthorized access.
Notify Gau Purnaa promptly if you suspect that your account has been accessed or used without authorization.
Gau Purnaa may restrict or suspend accounts where there are reasonable grounds to suspect fraud, abuse, unauthorized access, or a material violation of these terms. Any restriction will remain subject to applicable law.
4. Products and Availability
Products are offered subject to availability, delivery coverage, and operational capacity.
Product descriptions, prices, quantities, and other information will be provided through the Platform or communicated through authorized channels.
We make reasonable efforts to maintain accurate product information. However, availability and operational details may change.
If a requested Product becomes unavailable, Gau Purnaa will communicate the issue and arrange an appropriate resolution in accordance with applicable law and the relevant order terms.
Nothing in these Terms excludes any statutory rights relating to product quality, safety, or conformity.
5. Recurring and Scheduled Deliveries
The Platform may allow customers to configure default quantities for scheduled deliveries.
Where available, customers may also modify quantities for particular dates, configure delivery preferences, or enable and disable deliveries on selected days.
Customers are responsible for reviewing their saved preferences and ensuring that changes are submitted correctly.
A change is considered submitted when the Platform confirms that it has been saved or otherwise accepted.
Changes submitted after the applicable cutoff time may not be reflected in the next scheduled delivery.
Where a scheduled delivery is affected by a technical issue, supply shortage, extreme weather, operational disruption, or another circumstance beyond reasonable operational control, Gau Purnaa will make reasonable efforts to inform affected customers and resolve the issue.
This provision does not remove any refund, replacement, or other obligations imposed by applicable law.
6. Delivery Address and Access
Customers must provide a complete and accurate delivery address, including relevant building, flat, gate, or access instructions.
Customers should notify Gau Purnaa of address changes before the applicable delivery cutoff.
Gau Purnaa is not responsible for delivery difficulties caused by incorrect or incomplete customer-provided information, except to the extent responsibility cannot lawfully be excluded.
Customers should provide a safe and reasonably accessible delivery location.
Delivery personnel must not be required to enter unsafe locations or undertake activities outside reasonable delivery arrangements.
7. Product Quality and Complaints
Gau Purnaa is responsible for addressing complaints relating to Products supplied through its dairy service, in accordance with applicable law.
Customers should report concerns regarding incorrect quantities, missing deliveries, damaged packaging, suspected spoilage, or other product-quality issues as soon as reasonably possible.
Customer complaint channel: 7069121621, .
Where a Product appears spoiled, contaminated, or otherwise unsafe, customers should not consume it and should contact Gau Purnaa promptly.
Gau Purnaa will investigate reported issues and provide an appropriate resolution, which may include a replacement, credit adjustment, refund, or another remedy as required by the circumstances and applicable law.
Nothing in these Terms limits rights available under applicable food-safety or consumer-protection legislation.
8. Pricing and Customer-Specific Rates
Prices may vary according to Product type, quantity, delivery arrangements, or an agreed customer-specific rate.
The applicable rate should be communicated to the customer through the Platform or another authorized channel.
Where a customer-specific rate has been agreed, the relevant rate will apply to the corresponding transactions until it is changed in accordance with the applicable arrangement and law.
Gau Purnaa may revise prices prospectively. Where required, customers will be informed before the revised price applies.
Price changes will not retroactively alter completed transactions unless a correction is legally justified or otherwise lawfully agreed.
Customers should review their applicable prices and transaction history and report discrepancies promptly.
9. Payments and Account Balances
The Platform may maintain an account balance or wallet ledger to record customer payments, credits, adjustments, and amounts due.
Unless expressly stated otherwise, the Wallet Balance is an internal accounting record maintained by Gau Purnaa. It should not be interpreted as a bank account, deposit account, or independent payment instrument.
Customers may be permitted to add funds through payment methods or procedures communicated by Gau Purnaa.
Where payments are accepted manually, a balance will be updated after the relevant payment has been verified by authorized personnel.
Customers should retain payment confirmations or receipts where available.
A balance displayed in the Platform is subject to correction of genuine accounting errors, duplicate entries, failed payments, or other substantiated discrepancies.
Gau Purnaa will maintain appropriate transaction records and communicate material corrections to affected customers where appropriate.
No balance adjustment may be used to remove a customer's legally established entitlement to a refund or other remedy.
10. Transaction History and Administrative Corrections
The Platform may permit authorized administrators to correct transaction records, delivery records, account balances, customer-specific prices, or other operational data.
Such access is intended for legitimate business administration, reconciliation, and correction of errors.
Administrative changes should be supported by appropriate records and should not be used to falsify transactions, conceal payments, or unlawfully deprive customers of funds.
Customers may contact Gau Purnaa to dispute a transaction or request an explanation of an account adjustment.
11. Cancellations, Pauses, and Refunds
Customers may modify, pause, or discontinue scheduled deliveries using the available Platform features or by contacting Gau Purnaa.
The effective date of a change will depend on when the request is received and the applicable delivery cutoff.
Refunds, delivery credits, and corrections will be handled in accordance with the separate Delivery, Cancellation and Refund Policy, these Terms, and applicable law.
Any restriction on cancellations or refunds must be reasonable, clearly communicated, and consistent with mandatory consumer rights.
12. Acceptable Use
Customers must not:
- Attempt unauthorized access to another person's account.
- Interfere with the Platform's security or operation.
- Introduce malicious software or conduct abusive automated activity.
- Falsify payment confirmations or transaction information.
- Use the Platform to commit fraud or other unlawful acts.
- Misuse another person's personal information.
- Intentionally manipulate the Platform or exploit software defects.
Gau Purnaa may investigate suspected misuse and take proportionate action, subject to applicable law.
13. Platform Availability and Maintenance
We aim to maintain reliable access to the Platform but do not guarantee uninterrupted availability.
Access may occasionally be affected by maintenance, software updates, connectivity problems, third-party service failures, or other technical issues.
Where reasonably practicable, we will take appropriate steps to restore service and protect operational records.
Technical interruptions do not automatically cancel a customer's existing entitlements or justify withholding a legally required refund.
14. Intellectual Property
The Platform's software, interface, branding, original text, graphics, and other original materials are protected by applicable intellectual property laws.
Unless expressly authorized, users may not reproduce, modify, distribute, reverse engineer, or commercially exploit protected Platform materials beyond the rights permitted by law.
Third-party materials remain subject to their respective rights.
The ownership of software developed by an external technology provider is governed by the relevant agreement between that provider and Gau Purnaa.
15. Third-Party Services
The Platform may rely on third-party hosting, communication, analytics, authentication, or other technical services.
Those services may be governed by their own terms and privacy policies.
Gau Purnaa will take reasonable steps to select and manage relevant service providers, subject to its actual contractual arrangements and applicable law.
16. Limitation of Liability
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.
Subject to that principle, Gau Purnaa will not be responsible for losses caused solely by circumstances beyond its reasonable control where applicable law permits such limitation.
Any limitation of liability will be interpreted consistently with mandatory consumer rights and applicable product-safety, food-safety, privacy, and other legal obligations.
These Terms do not exclude liability for fraud, wilful misconduct, or other matters where exclusion is prohibited by law.
17. Suspension and Termination
Customers may discontinue use of the Platform by contacting Gau Purnaa.
Gau Purnaa may suspend or terminate access for legitimate reasons, including material misuse, security risks, or discontinuation of the service, subject to applicable law and existing customer entitlements.
Termination does not automatically extinguish outstanding obligations, legitimate account credits, refund rights, or other rights that survive under applicable law.
Personal information will be retained or deleted in accordance with the Privacy Policy and applicable legal requirements.
18. Changes to These Terms
We may update these Terms to reflect changes in our services, operations, or legal obligations.
Material changes will be communicated through an appropriate channel where required.
The updated Terms will specify their effective date.
Where affirmative acceptance is legally required, we will obtain it before applying the relevant changes.
19. Governing Law and Disputes
These Terms are governed by the laws of India.
Disputes will be handled through the remedies and procedures available under applicable Indian law.
Nothing in this section removes a customer's right to approach a competent consumer forum or other authority where permitted by law.
20. Contact and Grievances
For questions, complaints, account discrepancies, or concerns regarding these Terms, contact:
Business: Gau Purnaa
Operating Entity: GAU PURNAA
Address: G-31, Rajmahal Complex, Nr. Hills High School, Canal Road, Vesu, Surat - 395007
Email:
Phone: 7069121621
Grievance Officer: Jyoti Prakash Rungta; call 706912161 for instant response.
Grievance Email:
Applicable consumer complaints will be acknowledged and resolved within the timelines required by law.
21. Severability
If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Entire Agreement
These Terms, together with the Privacy Policy and other applicable policies, govern the use of the Platform, subject to any separate agreement and mandatory legal requirements.